How Does Parcel Lockers Enhance Customer Satisfaction?

With the acceleration of the demand for online shopping, the expectations of the customers also continue to accelerate. They wish to receive the ordered products on the day they want. So, in the overall experience of e-commerce, delivery of a product is a very critical element. Delivering on the expected date is quite a challenging task especially if the recipient is a resident of an apartment, of a University housing or of a condominium. Most of the customers are not at home all the time and as a result, as the products remain undelivered it is left in the lobby waiting to be picked up. To avoid such situation, most of them give their office address as their delivery address but that too create issues for the other employees. Parcel locker technology comes to rescue as this moment.

About Parcel Lockers:-This is known as a ‘click and collect’  system which automatically and securely keep on storing the packages. This electronic locker system works mainly for easy retrieval of the consumers. It has taken the customer experience to a higher level reducing the possibility of theft, re-delivery attempts, and lost packages.

The Process of the Retrieval of the Package:-

• The recipient gets a delivery notification via SMS or mobile once the package is delivered and then placed successfully in the locker.
• The PIN code has to be entered by the recipient.
• The door will open for the retrieval of the package.

Returning the package is also very easy. First, the return label on the package, placed by the recipient is scanned at the station of the lockers. Then the door of the locker gets opened. Then you can place the package inside it. So, these easy procedures satisfy the customers in a great manner.

Basics of intelligent locker technology

Smart Lockers are designed to provide secure storage for your letters and packages which you can access and retrieve at a time most convenient to you; it provides you with flexibility suited for your busy lifestyle.

Smart Locker APP is set up as a virtual barrier on your Android device with two main features which include lock screen protection as well as app protection.  Smart Locker Technology has made an impact in the world. Getting your packages delivered to the right person at the right time or receiving them on time is now a relief because you know they are safe. Smart lockers guard your packages till they get delivered. Smart Locker Technology makes the management of packages smoother and easier. Intelligent Lockers helps your business to run more smoothly. They are eco-friendly because they provide a delivery option with the least carbon footprint. With the E-Locker Technology, a courier person makes ten times more deliveries each day than a traditional delivery system at your home or your office. What is even more remarkable is that these systems contribute to reducing carbon emissions since no vehicles are required and this would contribute to less congestion on the roads.

Why Use Smart Lockers for Picking Up Your Shipped Items?

If you are looking at purchasing something online, then you should think about what parcel locker solution you will use. You can either have the item delivered directly to your home or you can use the e-locker technology to have it shipped to another location. You would be able to purchase the item and have it directly shipped here and you can pick it up when you have the time.

Why Use Smart Lockers

You might be thinking why you should use the smart locker software to pick up your items. Not only is this a great way to be able to pick up the item whenever you are free. You don’t have to wait for the delivery guy anymore when you get the notification that your package has been delivered. You can go and grab the package from the space when you have time and in the location that you have dictated.

One of the major benefits of the intelligent lockers that are being used these days is that they make getting your packages easier. You don’t have to wait around for the delivery man or even worry about whether or not your package will be on your porch when you get home. Simply place the order to the location and pick it up when you have a few minutes to spare.

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SMARTBOX - INTELLIGENT LOCKERS FOR REDEFINING SHOPPING AND SHIPPING.

Home delivery, particularly cash-on-delivery (COD) is still most accepted in India, particularly in smaller towns and suburbs regions. In the metropolitans, parcel locker technology have emerged as a distinctive option for both customers and online retailers. You can drop the parcels at Smartbox terminals, from where consumers can pick up at a convenient time using an OTP sent to them through email & SMS at the time package is stored. Smartbox terminals are 100% automated and open 24/7.

Last Mile Delivery Cost Savings: 

Smartbox reduces costs incur into finding exact delivery location, and following up with

Consumers to handover the parcels.

No Delivery Reattempts / Reduced Returns:

 Consumers’ unavailability at home, or busy schedule at office, often result into delivery re-attempts, or returns, that causes higher costs per delivery. The smart locker technology have saved the time, money and efforts of the property managers as the courier is directly delivered in the lockers and there is no scope of outsiders invading the residential/ commercial complex.

Reduce Storage Costs:

Intelligent lockers provide an alternate delivery solution that gives consumers and delivery agencies an option for automated forward and reverse logistics which is available 24 hours a day. Delivering to Smartbox terminals will remove the scope of undelivered goods coming back to finishing delivery hubs, this will save storage costs.

Fast COD Settlements:

 Parcel Lockers solution are automated 'Click & Collect' systems that securely store packages for fast and easy collection by customers as per their convenience. Smartbox accepts all credit/debit cards for COD transactions that helps e-tailors get faster COD settlements. E-payments at Smartbox terminals are powered by Yes Bank.

SMART LOCKERS – THE SOLUTION TO MULTI-FAMILY HOUSING PACKAGE MANAGEMENT

The unprecedented rise of e-commerce has brought with it the headache of parcel management for multi-family housing apartments. The delivery and collection of packages on residents’ behalf used to be a matter of minutes for property managers. But, over time, it has started to not only consume a major portion of their day but also occupy significant space in their leasing offices.

On average, multi-family establishments and apartment communities receive over 50 packages per day. The number can skyrocket up to 200 per day and more during holidays, festivals and retail sales, leading to many wasted hours for property managers trying to handle packages.

As residents continue to enjoy the convenience of ordering just about anything online and getting it delivered at their doorstep, it is becoming even more difficult to manage space and time for the apartment properties. What started as a nice to have for residents has now turned into their minimum expectation and more importantly, an alarming situation for property managers. How do they manage the ‘piles of parcels’ lying in their offices without having to spend a major part of their day in collecting, recording, reminding and even delivering?

Package management through Smart Lockers

With smart lockers, property owners and managers can now breathe a sigh of relief. The intelligent parcel locker solution is designed to enable effective management of time, staff and space while improving the residents’ overall satisfaction. Implemented by apartment communities all across the globe, here’s how they work:

Step 1 – Courier drops the package in the respective locker after scanning a barcode

Step 2 – Recipient is notified via text, email or call with a one-time passcode OTP or PIN which is required to retrieve the package

Step 3  – Resident collects the package at his/her convenience

Property Managers have minimal involvement into the process. Implementing smart lockers for package management can free up more time of the apartment staff for resident engagement. Designed specially to reduce the amount spent on managing packages, smart lockers are customizable, scalable & guarantee utmost safety.

Benefits of using Smart Lockers for Package Management

1). Secure package delivery – With a smart locker, you and your residents can rest assured that the package will be safe and secure. There is no chance of the package getting misplaced, or someone else accessing the locker, as only the purchaser gets a unique OTP/PIN which unlocks the locker.

2). Reduce operational costs – As far as multi-family communities are concerned; smart lockers are the most cost-effective solution as it helps the property managers free their time and office space of unwanted storage.

3). Available 24/7 – Smart lockers can be accessed 24/7, every activity is traced and recorded, right from delivery to collection. The process is completely foolproof and every party involved is kept informed at every stage.

4). Scalable & customizable – Depending on the space available, package volume and number of occupants of the complex, smart lockers can be expanded, configured and customized as per the apartments’ exact requirement.